H.E.M Property Maintenance
H.E.M Property Maintenance

Annual Maintenance Contract (AMC)

Priority scheduling, preventive maintenance, and launch-friendly property care pricing.

Step 1

Start with property type

Step 2

See H.E.M recommendation

Step 3

Compare all 3 plans clearly

Step 4

Send request first, activate after review

Step 1

Tell us what type of property you have

Start with the property details first. H.E.M will suggest the plan that fits best, then you can confirm or change it.

Recommended now: Basic AMC for Apartment Not selected

Bedroom Layout

Choose the layout the client understands immediately. This now drives the AMC ladder much better than a vague generic size guess.

Selected: Not selected

Basic AMC looks like the best match.

Best fit for studios and smaller apartments that want simple preventive support.

2 maintenance visits / yearWithin 24 hours10% labor discountFrom AED 1288 / year

Property Match

ApartmentNot selected

Matched Tier

Apartment - Studio

Typical Size Band

Up to 500 sqft

You do not need to know every maintenance risk before choosing. Pick the closest property profile now. H.E.M office will still review the property and confirm the plan before activation.

Step 2

Choose the plan

You can accept the recommended option or choose a different plan if you already know what level of support you want.

Basic AMC

Essential apartment support

Recommended2 visits

AED 119 / month

AED 1288 / year

Apartment - Studio • 0-500 sqft

Studios and smaller apartments that want organized preventive maintenance without paying premium-market AMC rates.

  • Maintenance visits: 2/year
  • Emergency callouts: 2/year
  • Labor discount: 10%
  • Response: Within 24 hours
  • Handyman: No included handyman hours
  • Bonus: Digital maintenance record and renewal reminder
  • Spare parts: Not included

Standard AMC

Priority family-home support

4 visits

AED 229 / month

AED 2499 / year

Apartment - 3 bedroom • 1301-1900 sqft

Two-bedroom apartments, family homes, and townhouses that need quarterly upkeep, faster response, and better repair value.

  • Maintenance visits: 4/year
  • Emergency callouts: 4/year
  • Labor discount: 15%
  • Response: 2 to 4 hours
  • Handyman: 1 included handyman hour / year
  • Bonus: One annual handyman help window included
  • Spare parts: Not included

Premium AMC

Highest priority support

6 visits

AED 379 / month

AED 4200 / year

Townhouse - 4 bedroom • 2800-3800 sqft

Villas, larger homes, and premium clients who want faster response, deeper coverage, and stronger office-led coordination.

  • Maintenance visits: 6/year
  • Emergency callouts: Unlimited priority/year
  • Labor discount: 20%
  • Response: 30 to 60 min
  • Handyman: 4 included handyman hours / year
  • Bonus: Four handyman hours included for small annual tasks
  • Spare parts: Not included

Step 2 Summary

What this plan includes for your property

This helps the client understand the logic first. For example, a 2-bedroom apartment will usually lean toward Standard AMC, but all 3 options stay visible below for comparison.

Basic AMC for Apartment

Apartment clients who want lighter preventive cover and a more budget-friendly annual plan.

Essential support

Included Focus

  • Preventive checks built around your AC system, plumbing points, and electrical basics
  • Priority scheduling over non-AMC requests
  • Two emergency support callouts each year
  • 10% discount on approved repair labor

What to consider

  • Better when the property is smaller and maintenance exposure is lighter
  • Larger or more active homes usually need more visits than this plan gives
All 3 plans stay visible below. The recommendation is there to make the choice easier, not to lock the client into one package.

Price Band

Apartment - Studio

Handyman

No included handyman hours

Extra Benefit

Digital maintenance record and renewal reminder

Step 3

Send your AMC request

Confirm the contact details and send the request. Office will review the property, confirm the right fit, and arrange payment before activation.

Request summary

Plan: Basic AMC

Property: Apartment, Beds -, Baths -, AC units -, Size - sqft

Payment: AED 1288 yearly

Matched tier: Apartment - Studio

Office reviews the request first, confirms the property fit, then payment activates the AMC.

Add name, address, phone number, and email so H.E.M can review and confirm the AMC properly.

Final Comparison

See all 3 packages before you confirm

Even after the recommendation, the client should still see every option clearly at the end.

PlanTypical FitVisitsEmergencyResponseYearly
Basic AMC
Studios and smaller apartments that want organized preventive maintenance without paying premium-market AMC rates.
Apartment - Studio
2/year2Within 24 hoursAED 1288
Standard AMC
Two-bedroom apartments, family homes, and townhouses that need quarterly upkeep, faster response, and better repair value.
Apartment - 3 bedroom
4/year42 to 4 hoursAED 2499
Premium AMC
Villas, larger homes, and premium clients who want faster response, deeper coverage, and stronger office-led coordination.
Townhouse - 4 bedroom
6/yearUnlimited priority30 to 60 minAED 4200

Preventive maintenance includes

  • AC: filter cleaning, drain line cleaning, thermostat inspection, cooling efficiency test.
  • Electrical: switch/socket inspection, circuit breaker test, lighting inspection.
  • Plumbing: leak inspection, drain flow test, tap inspection, water pressure check.
  • General: door adjustment, lock inspection, minor fittings inspection.

Services not included

  • Major AC parts/compressor/duct replacement
  • Major electrical rewiring
  • Water heater replacement
  • Major plumbing pipe replacement
  • Structural repairs and renovation work
  • Large painting/carpentry installations
  • Water tank cleaning, pest control, duct cleaning

AMC history: booking, contract, payment, and renewal

This is the client history area for AMC requests. It already shows contract status and payment status, and it can be used to track renewals and past requests.

Current AMC

No active AMC plan yet.

Payment is currently tracked as a contract payment status, not a separate online AMC checkout history.

Renewal

No renewal request is pending right now.

When a client wants to renew or upgrade, the next request stays visible here as part of the AMC history.

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